UK SHIPPING CHARGES
- UK Standard Delivery
- Orders under £50: £4.99
- Orders Over £50: FREE
- 2-4 working days delivery time.
- UK Special Delivery
- Next working day delivery: £15
- Special Saturday delivery: £20
- 1-2 business days delivery time
INTERNATIONAL SHIPPING CHARGES
- Worldwide: £50
- 7-10 working days delivery time.
INTERNATIONAL DELIVERY INFORMATION:
Please be aware that VAT, duties, and taxes will be applied in accordance with your country's regulations and are the responsibility of the customer. These fees will be invoiced separately by the courier company upon delivery. Shipping charges are determined by the destination and weight of your parcel. Shipping companies calculate these charges based on package weight, customs clearance, and other factors. Unfortunately, we cannot provide information on the specific amount of duties.
IMPORTANT SHIPPING INFORMATION:
- Delivery estimates serve as a general reference and begin from the dispatch date. Please note that we do not dispatch goods on Saturdays or Sundays.
- We cannot be held responsible for delays caused by natural disasters or unforeseen circumstances.
- Orders cannot be redirected once they have been dispatched.
- Currently, each order can only be shipped to a single destination address. If you need to ship items to different addresses, please place separate orders.
- While we aim to deliver each item within 7 working days of placing your order, excluding processing time, there may be instances where shipping takes longer.
RETURNS AND REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all security tags untampered, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@vamacollections.co.uk and await further instructions.
Please note that returns will need to be sent to the following address: [106 Belgrave road,
Leicester, LE4 5AT]
Items sent back to us without first requesting a return will not be accepted.
For any return question: info@vamacollections.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns will not be accepted if:
- Item that have been customised or made to order.
- Incorrect or changed delivery address.
- Incorrect address format including any typos or part of a postcode or address.
- The piece is broken and the security tags are removed.
- The security tags are tampered with, cut off, broken off or removed.
Exchanges
The quickest method to receive your desired item is by returning the current one. Once the return is approved, proceed to make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 6 business days have passed since we've approved your return, please contact us at info@vamacollections.co.uk.